Progressive’s Flo vs Dead woman’s brother with a blog, No Contest

Readability

Progressive's Flo vs Dead woman's brother with a blog, No Contest

Gilbert Huph: Com­plaints I can han­dle. What I can’t han­dle is your cus­tomers’ inex­plic­a­ble knowl­edge of Insuricare’s inner work­ings. They’re experts! Experts, Bob! Exploit­ing every loop­hole! Dodg­ing every obsta­cle! They’re pen­e­trat­ing the bureaucracy!

The Incred­i­bles 2004

You can’t miss the ads for Pro­gres­sive insur­ance they are all over TV all the time, some are pretty good and some are eh. But through­out you have Flo (Stephanie Court­ney) pitch­ing insur­ance and sav­ing money. Every­one knows the name of the com­pany. Their Alexa Rank is 4162 nation­ally and in the US it is ranked #814.

Matt Fis­cher accord­ing to his web site is a comic in NY. He is not well known, I’ve cer­tainly never heard of him until today. His site on Tum­bler has no web rank and every­thing I know about him comes from a sin­gle blog post. The one thing I know for sure is his sis­ter was killed in a car acci­dent (my con­do­lences to his family).

He how­ever has access to the inter­net and that makes all the dif­fer­ence because when his sis­ter (insured by Pro­gres­sive) was killed in a car acci­dent with an under­in­sured dri­ver, Pro­gres­sive didn’t pay on the claim and he used the inter­net to tell his story:

Now, because the other dri­ver was under­in­sured, that pay­ment didn’t amount to much, but my sis­ter car­ried a pol­icy with Pro­gres­sive against the pos­si­bil­ity of an acci­dent with an under­in­sured dri­ver. So Pro­gres­sive was now on the hook for the dif­fer­ence between the other guy’s insur­ance and the value of Katie’s policy.

Accord­ing to his account Instead of Flo & a clean white store, his fam­ily got Gilbert Hugh from the Incredibles

At which point we learned the first sur­pris­ing thing about Pro­gres­sive: Car­ry­ing Pro­gres­sive insur­ance and get­ting into an acci­dent does not enti­tle you to the value of your insur­ance pol­icy. It just pisses off Progressive’s lawyers. Here I address you, Prospec­tive Pro­gres­sive Insur­ance Cus­tomer: some­day when you have your acci­dent, I promise that there will be enough wig­gle room for Progressive’s bot­tom­less stack of in-​house attor­neys to make a court case out of it and to ham­mer at that court case until you or your sur­viv­ing loved ones run out of money.

Which is what Pro­gres­sive decided to do to my fam­ily. In hopes that a jury would hang or decide that the acci­dent was her fault, they refused to pay the pol­icy to my sister’s estate.

Due to Mary­land Law they could not sue pro­gres­sive so they had to sue the fel­low who ran the light in the acci­dent. Accord­ing to Mark Pro­gres­sive offed to pay 13 of the claim, (I pre­sume his sis­ter paid 33 of the prei­mums reg­u­larly) when that was turned down it went to court and what did Mark see at the table of the fel­low who drove the car that killed his sister.…

At the trial, the guy who killed my sis­ter was defended by Progressive’s legal team.

If you are insured by Pro­gres­sive, and they owe you money, they will defend your killer in court in order to not pay you your policy.

Strangely enough Peter Lewis the Chair­man of the Board, biggest stock holder and for­mer CEO has no prob­lem mak­ing big pay­outs to other causes such as $2.5 mil­lion to Move On​.com and 3 Mil­lion to Amer­i­cans Com­ing Together (both matched by George Soros) accord­ing to Snoops​.com

You would think a guy that and a com­pany run­ning ads every­where like Pro­gres­sive could ignore some guy with a blog…

…you’d be wrong.

Blogs all over picked up the story, it was all over Twit­ter, pro­gres­sive put out a state­ment deny­ing defend­ing the dri­ver and Matt counted with a 2nd post.

Pro­gres­sive released a state­ment say­ing that ”Pro­gres­sive did not serve as the attor­ney for the defen­dant” in my sister’s case. I am not a lawyer, but this is what I observed in the court­room dur­ing my sister’s trial:

At the begin­ning of the trial on Mon­day, August 6th, an attor­ney iden­ti­fied him­self as Jef­frey R. Mof­fat and stated that he worked for Pro­gres­sive Advanced Insur­ance Com­pany. He then sat next to the defen­dant. Dur­ing the trial, both in and out of the court­room, he con­ferred with the defen­dant. He gave an open­ing state­ment to the jury, in which he pro­posed the idea that the defen­dant should not be found neg­li­gent in the case. He cross-​examined the plaintiff’s wit­nesses. On direct exam­i­na­tion, he ques­tioned all of the defense’s wit­nesses. He made objec­tions on behalf of the defen­dant, and he was a party to the argu­ment of all of the objec­tions heard in the case. After all of the wit­nesses had been called, he stood before the jury and gave a clos­ing argu­ment, in which he argued that my sis­ter was respon­si­ble for the acci­dent that killed her, and that the jury should not decide that the defen­dant was negligent.

I am com­fort­able char­ac­ter­iz­ing this as a legal defense.

and today CNBC wrote this:

A blog post from come­dian Matt Fisher enti­tled “My Sis­ter Paid Pro­gres­sive insur­ance to defend her killer in court” — has gone viral. There were nearly 16,000 neg­a­tive tweets about Pro­gres­sive just yes­ter­day — that’s up nearly 50,000 per­cent from a week ear­lier, accord­ing to Gen­eral Sen­ti­ment, a firm which tracks social media chatter.

And the sen­ti­ment, the com­pany said, is decid­edly neg­a­tive, with peo­ple throw­ing around terms like “hor­rific, despi­ca­ble, and evil” when talk­ing about the insur­ance firm.

CNBC btw has an Alexa rank of #620 glob­ally and 229 nation­ally.

Ya think pay­ing off this pol­icy might have been a bet­ter invest­ment that 2 mil plus to Move On huh Mr. Lewis?

But they weren’t wor­ried, they were Pro­gres­sive Insur­ance and he was just some guy with access to the inter­net, what harm could he do? CNBC again.

But as peo­ple attacked Pro­gres­sive on Twit­ter through Mon­day and Tues­day morn­ing, Pro­gres­sive sim­ply tweeted out the same mes­sage to every inquiry, accom­pa­nied by a photo of its smil­ing spokes­woman: “This is a tragic case and our sym­pa­thies go out to Mr. Fisher and his fam­ily for the pain they’ve had to endure. We fully inves­ti­gated this claim and rel­e­vant back­ground, and feel we prop­erly han­dled the claim within our con­trac­tual obligations.”

The prob­lem: no mat­ter what Pro­gres­sive says now, those neg­a­tive tweets are still out there, weigh­ing on the company’s image. The fact that the com­pany repeat­edly tweeted out the same response seemed to draw even more frus­tra­tion for what Gawker​.com called a “robotic” approach.

Gawker. This was picked up by Gawker? Now THAT site has an Alexa Rank of 1409 glob­ally and a US Rank of #412 and with almost 40,000 sites link­ing to it

All the Mil­lions spent on new Flo ads and clean white sets are not going to undo the dam­age done to this company’s rep­u­ta­tion by this story and their deci­sion to con­test this claim, par­tic­u­larly in a mar­ket where there are plenty of other choices for peo­ple to make.

All men may be equal before the eyes of God, but the power of the inter­net and social media gives any man with a key­board or a smart­phone a fight­ing chance against a com­pany with assets over 22.7 Bil­lion unwill­ing to keep the promise it made to his late sis­ter and her family.

Sam Colt would be proud, I’m sure the Army of Davids is.

Update: DaTechGuy’s alexa rat­ing is 231,702 as of today and 34,602, not too shabby for a one man blog, but this post has been Insta­lanched (thanks Glenn) and PJme­dia has an Alexa rank of #5113 and #1198 in the US.

Still think Move on was a bet­ter invest­ment than pay­ing Ms. Fischer’s pol­icy Mr. Lewis?

Gilbert Huph: Complaints I can handle. What I can’t handle is your customers’ inexplicable knowledge of Insuricare’s inner workings. They’re experts! Experts, Bob! Exploiting every loophole! Dodging every obstacle! They’re penetrating the bureaucracy!

The Incredibles 2004

You can’t miss the ads for Progressive insurance they are all over TV all the time, some are pretty good and some are eh. But throughout you have Flo (Stephanie Courtney) pitching insurance and saving money. Everyone knows the name of the company. Their Alexa Rank is 4162 nationally and in the US it is ranked #814.

Matt Fischer according to his web site is a comic in NY. He is not well known, I’ve certainly never heard of him until today. His site on Tumbler has no web rank and everything I know about him comes from a single blog post. The one thing I know for sure is his sister was killed in a car accident (my condolences to his family).

He however has access to the internet and that makes all the difference because when his sister (insured by Progressive) was killed in a car accident with an underinsured driver, Progressive didn’t pay on the claim and he used the internet to tell his story:

Now, because the other driver was underinsured, that payment didn’t amount to much, but my sister carried a policy with Progressive against the possibility of an accident with an underinsured driver. So Progressive was now on the hook for the difference between the other guy’s insurance and the value of Katie’s policy.

According to his account Instead of Flo & a clean white store, his family got Gilbert Hugh from the Incredibles

At which point we learned the first surprising thing about Progressive: Carrying Progressive insurance and getting into an accident does not entitle you to the value of your insurance policy. It just pisses off Progressive’s lawyers. Here I address you, Prospective Progressive Insurance Customer: someday when you have your accident, I promise that there will be enough wiggle room for Progressive’s bottomless stack of in-house attorneys to make a court case out of it and to hammer at that court case until you or your surviving loved ones run out of money.

Which is what Progressive decided to do to my family. In hopes that a jury would hang or decide that the accident was her fault, they refused to pay the policy to my sister’s estate.

Due to Maryland Law they could not sue progressive so they had to sue the fellow who ran the light in the accident. According to Mark Progressive offed to pay 1/3 of the claim, (I presume his sister paid 3/3 of the preimums regularly) when that was turned down it went to court and what did Mark see at the table of the fellow who drove the car that killed his sister….

At the trial, the guy who killed my sister was defended by Progressive’s legal team.

If you are insured by Progressive, and they owe you money, they will defend your killer in court in order to not pay you your policy.

Strangely enough Peter Lewis the Chairman of the Board, biggest stock holder and former CEO has no problem making big payouts to other causes such as $2.5 million to Move On.com and 3 Million to Americans Coming Together (both matched by George Soros) according to Snoops.com

You would think a guy that and a company running ads everywhere like Progressive could ignore some guy with a blog…

…you’d be wrong.

Blogs all over picked up the story, it was all over Twitter, progressive put out a statement denying defending the driver and Matt counted with a 2nd post.

Progressive released a statement saying that ”Progressive did not serve as the attorney for the defendant” in my sister’s case. I am not a lawyer, but this is what I observed in the courtroom during my sister’s trial:

At the beginning of the trial on Monday, August 6th, an attorney identified himself as Jeffrey R. Moffat and stated that he worked for Progressive Advanced Insurance Company. He then sat next to the defendant. During the trial, both in and out of the courtroom, he conferred with the defendant. He gave an opening statement to the jury, in which he proposed the idea that the defendant should not be found negligent in the case. He cross-examined the plaintiff’s witnesses. On direct examination, he questioned all of the defense’s witnesses. He made objections on behalf of the defendant, and he was a party to the argument of all of the objections heard in the case. After all of the witnesses had been called, he stood before the jury and gave a closing argument, in which he argued that my sister was responsible for the accident that killed her, and that the jury should not decide that the defendant was negligent.

I am comfortable characterizing this as a legal defense.

and today CNBC wrote this:

A blog post from comedian Matt Fisher entitled “My Sister Paid Progressive insurance to defend her killer in court” — has gone viral. There were nearly 16,000 negative tweets about Progressive just yesterday — that’s up nearly 50,000 percent from a week earlier, according to General Sentiment, a firm which tracks social media chatter.

And the sentiment, the company said, is decidedly negative, with people throwing around terms like “horrific, despicable, and evil” when talking about the insurance firm.

CNBC btw has an Alexa rank of #620 globally and 229 nationally.

Ya think paying off this policy might have been a better investment that 2 mil plus to Move On huh Mr. Lewis?

But they weren’t worried, they were Progressive Insurance and he was just some guy with access to the internet, what harm could he do? CNBC again.

But as people attacked Progressive on Twitter through Monday and Tuesday morning, Progressive simply tweeted out the same message to every inquiry, accompanied by a photo of its smiling spokeswoman: “This is a tragic case and our sympathies go out to Mr. Fisher and his family for the pain they’ve had to endure. We fully investigated this claim and relevant background, and feel we properly handled the claim within our contractual obligations.”

The problem: no matter what Progressive says now, those negative tweets are still out there, weighing on the company’s image. The fact that the company repeatedly tweeted out the same response seemed to draw even more frustration for what Gawker.com called a “robotic” approach.

Gawker. This was picked up by Gawker? Now THAT site has an Alexa Rank of 1409 globally and a US Rank of #412 and with almost 40,000 sites linking to it

All the Millions spent on new Flo ads and clean white sets are not going to undo the damage done to this company’s reputation by this story and their decision to contest this claim, particularly in a market where there are plenty of other choices for people to make.

All men may be equal before the eyes of God, but the power of the internet and social media gives any man with a keyboard or a smartphone a fighting chance against a company with assets over 22.7 Billion unwilling to keep the promise it made to his late sister and her family.

Sam Colt would be proud, I’m sure the Army of Davids is.

Update: DaTechGuy’s alexa rating is 231,702 as of today and 34,602, not too shabby for a one man blog, but this post has been Instalanched (thanks Glenn) and PJmedia has an Alexa rank of #5113 and #1198 in the US.

Still think Move on was a better investment than paying Ms. Fischer’s policy Mr. Lewis?