The Unexpectedly Chronicles: Pissing off half the customer base hurts

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The Unexpectedly Chronicles: Pissing off half the customer base hurts

Hot Dog Vender: Got no opin­ions Sir, they’re bad for business

Inherit the Wind 1960

Via Instapun­dit and Don Surber comes this at Wired:

Firefox’s share of the browser mar­ket is declin­ing rapidly, accord­ing to mul­ti­ple mea­sures. W3Counter says Firefox’s share has decreased from 21.3 per­cent of browser usage in Novem­ber 2012 to 11.5 per­cent this month.

and this:

The Mozilla Corp. his­tor­i­cally has made most of its money through a a con­tract mak­ing Google the default search engine on Fire­fox. But last year, instead of renew­ing that con­tract, Mozilla signed agree­ments with less pop­u­lar search engines. Yahoo is now the default in the US, Yan­dex in Rus­sia, and Baidu in China. Mozilla hasn’t revealed the terms of those deals and the report gives no indi­ca­tion of how much rev­enue the new con­tracts will gen­er­ate, but there’s rea­son for concern.

While Mozilla spins the change as a way of being less depen­dent on a sin­gle com­pany, it’s not clear whether Mozilla or Google pulled the plug.

Oddly enough while Wired men­tioned the whole Bran­don Eich thing it doesn’t con­nect the deci­sion to tell half the pop­u­la­tion that they are big­ots whose busi­ness they would rather not have to said cus­tomers deci­sion to take them at their word and leave, par­tic­u­larly if they have plenty of alter­na­tives to choose from.

I’ve not used Fire­fox since that day on any com­puter I own and I intend never to do so again. I sus­pect mil­lions think the same and I’ll wager Google has noticed this.

As Mr. Surber said, a Dar­win award indeed

Hot Dog Vender:  Got no opinions Sir, they’re bad for business

Inherit the Wind 1960

 

Via Instapundit and Don Surber comes this at Wired:

Firefox’s share of the browser market is declining rapidly, according to multiple measures. W3Counter says Firefox’s share has decreased from 21.3 percent of browser usage in November 2012 to 11.5 percent this month.

and this:

The Mozilla Corp. historically has made most of its money through a a contract making Google the default search engine on Firefox. But last year, instead of renewing that contract, Mozilla signed agreements with less popular search engines. Yahoo is now the default in the US, Yandex in Russia, and Baidu in China. Mozilla hasn’t revealed the terms of those deals and the report gives no indication of how much revenue the new contracts will generate, but there’s reason for concern.

While Mozilla spins the change as a way of being less dependent on a single company, it’s not clear whether Mozilla or Google pulled the plug.

Oddly enough while Wired mentioned the whole Brandon Eich thing it doesn’t connect the decision to tell half the population that they are bigots whose business they would rather not have to said customers decision to take them at their word and leave, particularly if they have plenty of alternatives to choose from.

I’ve not used Firefox since that day on any computer I own and I intend never to do so again.  I suspect millions think the same and I’ll wager Google has noticed this.

As Mr. Surber said, a Darwin award indeed