John gives Apple a lesson…

...on customer service. I've already told you about my son and his Apple and how poorly things were handled in a Customer Service bit: Oh and did I mention the sheer anger of my son? He has a half a century of buying of computers ahead of him. He is very catholic and will have … Continue reading John gives Apple a lesson…

Q: Why is Microsoft lucky that my Apple problems took place now instead of six months ago?

A: Because no matter how bad I was treated and how poor the customer service was I could not in good conscience recommend windows Vista to a computer user when there was another alternative. However windows 7 is now out and everything I've seen on it has been positive. So like Younger Bear in Little … Continue reading Q: Why is Microsoft lucky that my Apple problems took place now instead of six months ago?

Apple customer support vs Squat. Squat Wins!

Well my son and I drove an hour to the nearest apple store and were coldly informed that they will charge us $1100 to fix the machine he paid $1500 for less than two months ago. (Plus $200 for extended warranty) Even worse than this was the cold customer service that reminds me of the … Continue reading Apple customer support vs Squat. Squat Wins!

Apple Strike one

Well we called apple today and we apparently will have to PROVE that it wasn't accidental. My son is 18, this is the first computer he has ever purchased, he bought it with his own money. He is active in facebook and school and has a father who blogs loudly. With currently life expectancy he … Continue reading Apple Strike one